2.1
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.




2.2
Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.



2.3
In the unlikely event that the goods are no longer available or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.4
We highly recommend that customers order a sample of our wood panels prior to placing a full order. This allows you to evaluate the product and ensure it meets your expectations in terms of quality, appearance, and suitability for your intended application. Wood is a natural material and inherently unique. As such, the tonal colours, grain patterns, and textures of the wood panels you receive in your full order may differ from the sample provided. Factors such as tree species, growth conditions, and the individual characteristics of each piece of wood contribute to this variability. While we strive to provide samples that are representative of our wood panels, it is important to understand that the samples are only indicative. Variations in colour, grain, and texture are natural and to be expected in the final product. These variations are part of the beauty and character of natural wood and do not constitute a defect or reason for a claim or return. By placing an order for our wood panels, you acknowledge and accept that there may be differences between the sample and the delivered panels. You agree that these natural variations do not provide grounds for rejecting the product or requesting a return or refund, except in cases where the product delivered is not in accordance with the agreed specifications or is defective in a manner that is not related to natural wood variations.

2.5

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and may not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled, they may require assembly by you.



2.6
We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.



2.7
Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.



2.8
As is the norm with all wood veneer factories, the size on the label is an average width of the sheet. 



2.9
This contract is covered by English law.



2.10
By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.